Important COVID-19 Information for BayCarePlus Medicare Advantage Providers

A state of emergency has been declared related to Novel Coronavirus (COVID-19). If you need assistance in obtaining approvals/referrals or other medical service for the impacted area, please contact Customer Service at 866-509-5396.

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Mailing Address for Customer Service, Medical Claims, Appeals & Grievances:
P.O. Box 3710
Troy, MI 48007

Contracting Information

300 Park Place Blvd, Suite 170
ATTN: Contracting
Clearwater, FL 33759

Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
(866) 397-2812 | customersupport@lumeris.com
8 am - 5 pm Monday - Friday

For BayCarePlus Medicare Advantage Claims, Eligibility or Patient Referral Inquiries:
(866) 509-5396 | customerservice@baycarehealthplans.org
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