Important COVID-19 Information for BayCarePlus Medicare Advantage Providers

A state of emergency has been declared related to Novel Coronavirus (COVID-19). If you need assistance in obtaining approvals/referrals or other medical service for the impacted area, please contact Customer Service at 866-509-5396.

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    Mailing Address for Customer Service, Medical Claims, Appeals & Grievances:
    P.O. Box 3710
    Troy, MI 48007

    Contracting Information

    300 Park Place Blvd, Suite 170
    ATTN: Contracting
    Clearwater, FL 33759

    Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
    (866) 397-2812 | customersupport@lumeris.com
    8 am - 5 pm Monday - Friday

    For BayCarePlus Medicare Advantage Claims, Eligibility or Patient Referral Inquiries:
    (866) 509-5396 | customerservice@baycarehealthplans.org
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