Need a referral or authorization for 2024? To obtain a referral or authorization, providers should call (866) 509-5396. Referrals and authorizations will be available on the portal January 1, 2024.

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    Mailing Address for Customer Service, Medical Claims, Appeals & Grievances:
    P.O. Box 3710
    Troy, MI 48007

    Contracting Information

    300 Park Place Blvd, Suite 170
    ATTN: Contracting
    Clearwater, FL 33759

    Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
    (866) 397-2812 | customersupport@lumeris.com
    8 am - 5 pm Monday - Friday

    For BayCarePlus Medicare Advantage Claims, Eligibility or Patient Referral Inquiries:
    (866) 509-5396 | customerservice@baycarehealthplans.org
    8am to 8pm, seven days a week.
    You may reach a messaging service on weekends from April 1 through September 30 and holidays. Please leave a message, and your call will be returned the next business day.
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